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ABOUT US COOPER CHELMSFORD.

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Glen Berry

Head Of Business

Andrew Knighton

Used Car Sales Manager

Robert Newstead

New Car Retail Manager

Jeremy Allen

Used Car Retail Manager

Fraser Gray

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

Abigail Copeland

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was greeted at the door and my name was already listed as someone with a service booking. This meant there were no unnecessary delays in processing me

Service

Because I am completely satisfied and appreciate the professional and efficient way in which I am treated

Service

Had no problems delivering or collecting the car with both Cooper service people. However a minor observation is that it would have been better if the person taking the car in was the same person returning it. Holidays and illness allowing.

Service

Service completed quickly Video of underside of car useful Kept informed by dedicated staff Car clean

Service

They were ok, but only just.

Service

Problem resolved with no fuss.

Service

Responsive and a good service received

Service

I have complete confidence in the BMW service technicians, and I love the little videos showing the car being examined.

Service

From reception to hand-back all went very smoothly.

Service

Cat air condition not working after service

Service

Excellent customer service

Service

- Requested 3 new tyres, charged for 3, only 1 fitted - when I noticed they fitted remaining 2 same day - apology from service rep, but not manager - On previous service, had booked courtesy car, but on arrival one was not available - had to rebook

Service

All the issues raised were looked at and resolved where possible without issue.

Service

Excellent, I couldn't have been looked after any better, Laura is a credit to BMW. I tell everyone how you are looked after at Coopers. Well done.

Service

Friendly & reassuring at all times. Cooper Chelmsford went above and beyond for my case, especially Livvy Butler who kept me updated at every stage. Particulary impressed that i was able to collect my car at 07:30 so my working day was not disrupted

Service

Cost of service was higher than the max service cost quoted on the phone when booking

Service

Booked in for an oil service & air con system refresh, service carried out but due to unavailable parts the air con system will have to be rescheduled. Meaning another visit and time wasted.

Service

Verbal and email requests ignored. No evidence given to me providing proof that the condenser damage was caused by a stone. It is BMW's responsibility to prove that the condenser is stone damaged otherwise it should be replaced under warranty.

Service

Laura has assisted me on a couple of occasions and every time her levels of customer care exceed my expectations. She is always helpful and very pleasant mannered. A pleasure to speak with.

Service

Excellent customer service from both the telephone booking to in the dealership.

Service

The car was picked up from my house and returned later, great service

Service

Excellent all round. Laura kept me fully aware and informed about everything.

Service

Everything done quickly

Service

Great.

Service

Cooper BMWs customer service is laughable. After months of arguing they finally conceded they had not met service standard due to me being sold a car that wasn't road legal and couldn't refurbish alloys properly.

Service

Everything carried out efficiently

Service

I had no issues with my service experience

Service

because when we arrived my sons car had just failed an m.o.t., and he was upset , the young lady who attended us put him at ease saying we can sort your problem out leave it with us and we will phone when ready,

Service

Dealt with on time and telephoned when ready

Service

I would have rated as 5 stars had it not been the case that when I arrived to collect car it had not been cleaned as expected. Fortunately I was not in a hurry so could wait until cleaning was done.

Service

Satnav was clearly removed or knocked off windscreen and then put back incorrectly In spite of front brake pads being replaced at the service the car is still reporting that they need replacing.

Service

Wasn't offered the chance of a courtesy car but also didn't ask

Service

waiting time was long for a service

Service

Whilst there was clear evidence of there having been a fault on my car, no fault was found which leaves me wondering when or if the problem will arise again.

Service

Great customer service.

Service

Asked for a call back on three occasions. Still waiting. Car was sent onto another garage in an incomplete state. I am therefore finding it hard to determine who was responsible for the damage to the car. Asked about service package, email never sent

Service

Just in for a while you wait MOT... friendly staff, finished on time.

Service

The car had not been cleaned when I arrived to collect it which delayed me around 40minutes.This is the 3rd time this problem has occurred.

Service

All staff that I came into contact with were excellent

Service

I refer to my complaint, which has still not been resolved. If I wanted a service like this, I would have gone to Joe Bloggs down the road ! As per my complaint, I still don't know whether my car has been serviced or not.

Service

Work carried out quickly and efficiently

Service

The feeling of knowing my car is in safe hands

Service

My car was picked up early and dropped back promptly

Service

After waiting so long. There needs to be proper service procedures, that when a car is booked in, the service is done ASAP where the car is booked in by a parent that has a school run to do.

Service

Would have given 5 but really would have appreciated a courtesy car

Service

Centre is good but they've had my car in 3 times in 6 months and it still has the same problem.

Service

Service was prompt, professional and courteous

Service

All work done ok shame you don't include a valet as a nice free add on

Service

Good experience all round

Service

For the visit in question I received great customer service. Prompt, polite and courteous.

Service

although they don't officialy open 'till 8am, they always let me drop down a few mins early :) thanks chris!

Service

Service receptionist was not welcoming or particularly well-informed on technical details.

Service

Great team, very friendly and professional

Service

Good service from BMW at Chelmsford. Will buy next car from them.

Service

Abbie Paton was extremely helpful with my car. She was enthusiastic and any issue more than happy to help. She went above and beyond !

Service

I have utilised Cooper Chelmsford for servicing requirements for some 15 years now and throughout that time have experienced a consistently high standard of service care from the dealership.

Service

The technician could not have been more friendly and helpful but was not able to solve my problem

Service

Almost always no availability for collection and return of vehicle after service.

Service

they made us feel very welcome and helpful

Service

Nothing more to say

Service

Informative staff. Good customer care, in contact regularly with updates.

Service

I didn't think the checking in and out system worked very well - being passed to 3 different receptionists. It was good to provide a valet and wash but the rear internal support was removed - not sure why? and not replaced just left in the boot.

Service

Fast and efficient service from Abbie Patton made the whole experience very simple and enjoyable.

Service

Cooper Chelmsford have always given me the type of service I expected from BMW. I am completely satisfied with my experience with them

Service

The customer service was excellent as was the thorough investigative work carried out by the technicians.

Service

Well managed and efficient service

Service

smooth service experience

Service

After my last recent service which dealt with the front and rear brake pads, I subsequently put my car in for the MOT and it failed as there was "missing locking wheel nuts" . which can only have occurred whilst at your Service Centre! .. NOT HAPPY!!

Service

Again it's to do with the road tax that wasn't done for my car, I guess you all know the consequences of not taxing a car for over a week.

Service

Abbie was exceptional. Unfortunately, not all of the work could be completed because parts weren't available but I've been kept informed of when they would arrive and my car has already been booked in for the repairs to be completed.

Service

I love it it's so nice to drive

Sales

Everything was carried out efficiantly and understanding - could not have been better

Sales

Overall experience left me with a feeling of being valued as a customer

Sales

Absolutely swift!

Sales

As above, no apology was received from Craig , although James did send a nice video

Sales

Because I was completely satisfied.

Sales

Easy and straightforward

Sales

All ways treated with great respect

Sales

Excellent service from James and Emma at Cooper BMW Chelmsford

Sales

Great experience everyone was so helpful