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ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

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Glen Berry

Head Of Business

Andrew Knighton

Used Car Sales Manager

Robert Newstead

New Car Retail Manager

Jeremy Allen

Used Car Retail Manager

Fraser Gray

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

Abigail Copeland

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I needed some ad-blu, popped into Coopers in Chelmsford to see if they could help. I was astonished how cheap it was, priced so reasonably compared with competitors. Asked them to proceed and they made me a lovely coffee whilst i waited.

Service

Everyone was very friendly and helpful, and everything went very smoothly.

Service

excellent service

Service

Great value and service

Service

Problem fixed.

Service

My car was collected and redelivered at the time given by a friendly, helpful technician.

Service

All the staff I spoke to were very helpful (see also my comments to my answer to question 3)

Service

Communications from Livvy Butler were slow and she failed to answers several questions. I felt that as I have an old BMW I was not high on her priority list. From the time of asking for an estimate to being able to agree to the work took far too long

Service

They resolved a significant software problem resulting from major difficulties with the BMW Connected Drive map update

Service

Same standard as a five star hotel

Service

Excellent service by Shaun Duffin. Always very helpful

Service

didn't have to leave home

Service

Service was good and because Coopers didn't listen I received a break fluid change (on a car less than 3 yrs old with less than 16K on the clock!!) free of charge as I said I did not want it doing and it was done anyway. Crazy.

Service

Arranging an appointment that suited me was easy. I was dealt with efficiently by Chris on arrival and he also made me a coffee while I was waiting for a taxi which he arranged. Abbi kept me informed throughout the day and was friendly and efficent.

Service

Quality service promptly carried out and at a reasonable price. Always advise if any further work needed with thorough check list. Even able to give me a lift from home to pick up my car.

Service

Service well carried out, and a nice clean car afterwrds!

Service

Staff cannot do enough for you, very friendly and chatty.

Service

Couldn't fault the manner I was dealt with

Service

efficient and courteous

Service

Service done as required but scratches on bodywork not polished out as requested, although a quote was given for a complete re-spray.

Service

I was looked after very well by Abbie and Kris who were both very professional and polite. Exceptional customer service.

Service

from the moment i arrived at Cooper Chelmsford i was greeted by name as they watched me park and knew my registration, seemless transfer to sattion so i coudl get to work and pick up later that day.health check and collection of car all excellent.

Service

Always helpful and accommodating

Service

Friendly, helpful staff made the visit a pleasant experience.

Service

Very helpful service advisors and technicians. Actually saved me money whih is very good for a main dealer and better thamn most others.

Service

See above

Service

I have no idea what was done; a warning light was showing and isn't now, so I have to assume that whatever was faulty was identified and rectified, but I cannot know for sure.

Service

The information on the visual inspection was recorded wrong, my brake pads have got fatter from my last service and now one week after my service I have a warning light saying I need an Inspection!

Service

It's the centre I've always used. Wait times for the service department has improved. Sales department fantastic.

Service

The staff are very helpful and knowledgeable, and the dealership is very conveniently located to my home which is a further bonus.

Service

As always great service from start to finish

Service

Everything was very good indeed from my first visit to the repair being completed. The only slight blemish was that there was a delay in the return of our hire car due to a miscommunication.

Service

helpful friendly and kept me posted

Service

Customer Service very friendly

Service

Paint looks to be of acceptable standard.

Service

I have been a loyal customer for many years with few issues over that time. A helpful and efficient service is provided.

Service

I had a M-Performance exhaust in the boot and I was hoping they would fit it but they didn't seem know much about them.

Service

When I collected the car, the tyre pressure warning alert was still showing, meaning that the tyres has not been checked during the service, quite a serious omission in my book. Also a oil change and service message now show.

Service

Perfect

Service

Quick service done efficiently

Service

Very satisfied, the staff were extremely helpful and friendly and everything went very smoothly.

Service

straightforward process

Service

Highly professional. Clear explanation given as to problem with the car and I was kept informed throughout of progress with repair

Service

Polite representative who also sorted out problem with taxi to dealership.

Service

Good service to be dropped off and picked up at the station as well as being kept updated on your car service

Service

Really like the pick and drop service especially the very pleasant driver

Service

Completely satisfied with the service at Coopers, from booking the car in to collecting it 7days later, I was kept informed daily on how the works were progressing in finding and resolving the problem. Great Job!

Service

I have 2 bmw that are serviced there, I like the attention to detail with the video, also my son has a BMW Z4 which failed an mot at halfords with lights, they took it in the same day fixed the light so he could get his mot, he learnt a lesson

Service

A warning indicator appeared in my dashboard whilst driving to work. I took the car directly to the dealership, who arranged for someone to take me to work and then fixed my car the same day. Great service.

Service

Coopers collected the car when they said they would, they serviced the car as quoted and then returned the car valeted. Couldn't have asked for more. The health check video was excellent as well.

Service

Everything was completed as promised

Service

Welcomed by staff who then directed me to a service rep. Email with a video from the technician. Car clean when picked up.

Service

Service was excellent

Service

The whole experience is outstanding.

Service

Prompt, efficient and friendly service.

Service

Because I am completely satisfied and appreciate the professional and efficient way in which I am treated

Service

I was greeted at the door and my name was already listed as someone with a service booking. This meant there were no unnecessary delays in processing me

Service

Had no problems delivering or collecting the car with both Cooper service people. However a minor observation is that it would have been better if the person taking the car in was the same person returning it. Holidays and illness allowing.

Service

Service completed quickly Video of underside of car useful Kept informed by dedicated staff Car clean

Service

They were ok, but only just.

Service

Problem resolved with no fuss.

Service

I have complete confidence in the BMW service technicians, and I love the little videos showing the car being examined.

Service

From reception to hand-back all went very smoothly.

Service

Responsive and a good service received

Service

Cat air condition not working after service

Service

Excellent customer service

Service

All the issues raised were looked at and resolved where possible without issue.

Service

- Requested 3 new tyres, charged for 3, only 1 fitted - when I noticed they fitted remaining 2 same day - apology from service rep, but not manager - On previous service, had booked courtesy car, but on arrival one was not available - had to rebook

Service

Excellent, I couldn't have been looked after any better, Laura is a credit to BMW. I tell everyone how you are looked after at Coopers. Well done.

Service

Cost of service was higher than the max service cost quoted on the phone when booking

Service

Friendly & reassuring at all times. Cooper Chelmsford went above and beyond for my case, especially Livvy Butler who kept me updated at every stage. Particulary impressed that i was able to collect my car at 07:30 so my working day was not disrupted

Service

Booked in for an oil service & air con system refresh, service carried out but due to unavailable parts the air con system will have to be rescheduled. Meaning another visit and time wasted.

Service

Verbal and email requests ignored. No evidence given to me providing proof that the condenser damage was caused by a stone. It is BMW's responsibility to prove that the condenser is stone damaged otherwise it should be replaced under warranty.

Service

Laura has assisted me on a couple of occasions and every time her levels of customer care exceed my expectations. She is always helpful and very pleasant mannered. A pleasure to speak with.

Service

Excellent customer service from both the telephone booking to in the dealership.

Service

The car was picked up from my house and returned later, great service

Service

Excellent all round. Laura kept me fully aware and informed about everything.

Service

Everything done quickly

Service

Great.

Service

Good communication and care throughout

Sales

Excellent from start to finish. Justin was amazing.

Sales

We dealt with Amanda Furze, we found her to be pleasant in her approach, she wasn't pushy and managed to find us a vehicle that matched our specifications, through the process Amanda was always willing to help and nothing was too much trouble for her

Sales

I think this about my 4th new car purchase from Cooper in Chelmsford and I have always had excellent service.

Sales

The vehicle was delivered with 18" wheels. The agreed specification included upgraded 19" wheels. I have been advised I must wait until such time as a new car - with 19" wheels - is delivered from BMW to the dealership so an exchange can occur.

Sales

The car is just incredible the all new M135i xdrive I couldn't of imagine so a brilliant piece of machinery

Sales

Henry Bullard was fantastic. He did not pressure us, listened to what we wanted and made sure he kept us updated

Sales

Was made easy, was helped find a car that met my needs but was available when I wanted it.

Sales

The sale man (Mr Justin Brown) made my journey from the 1st minute very comfortable and enjoyable, we felt he was not only a saleman BMW but was like a friend who was really warmly welcoming and honestly because and his manners we decided to purchase

Sales

Happy

Sales

Amanda & Emma were great, they recognised that I needed to change my car quickly and made it so simple for me to do.

Sales

Car was delivered early exactly as ordered and we were constantly informed of progress

Sales

Expert knowledge on all aspects of car and Motobility scheme. First class sales executive.

Sales

Staff very freindly and helpfull, a few polish marks left on the car and a couple of marks on the interior from the protective coverings.

Sales

I love it it's so nice to drive