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I was greeted at the door and my name was already listed as someone with a service booking. This meant there were no unnecessary delays in processing me
Because I am completely satisfied and appreciate the professional and efficient way in which I am treated
Had no problems delivering or collecting the car with both Cooper service people. However a minor observation is that it would have been better if the person taking the car in was the same person returning it. Holidays and illness allowing.
Service completed quickly Video of underside of car useful Kept informed by dedicated staff Car clean
They were ok, but only just.
Problem resolved with no fuss.
Responsive and a good service received
I have complete confidence in the BMW service technicians, and I love the little videos showing the car being examined.
From reception to hand-back all went very smoothly.
Cat air condition not working after service
Excellent customer service
- Requested 3 new tyres, charged for 3, only 1 fitted - when I noticed they fitted remaining 2 same day - apology from service rep, but not manager - On previous service, had booked courtesy car, but on arrival one was not available - had to rebook
All the issues raised were looked at and resolved where possible without issue.
Excellent, I couldn't have been looked after any better, Laura is a credit to BMW. I tell everyone how you are looked after at Coopers. Well done.
Friendly & reassuring at all times. Cooper Chelmsford went above and beyond for my case, especially Livvy Butler who kept me updated at every stage. Particulary impressed that i was able to collect my car at 07:30 so my working day was not disrupted
Cost of service was higher than the max service cost quoted on the phone when booking
Booked in for an oil service & air con system refresh, service carried out but due to unavailable parts the air con system will have to be rescheduled. Meaning another visit and time wasted.
Verbal and email requests ignored. No evidence given to me providing proof that the condenser damage was caused by a stone. It is BMW's responsibility to prove that the condenser is stone damaged otherwise it should be replaced under warranty.
Laura has assisted me on a couple of occasions and every time her levels of customer care exceed my expectations. She is always helpful and very pleasant mannered. A pleasure to speak with.
Excellent customer service from both the telephone booking to in the dealership.
The car was picked up from my house and returned later, great service
Excellent all round. Laura kept me fully aware and informed about everything.
Everything done quickly
Cooper BMWs customer service is laughable. After months of arguing they finally conceded they had not met service standard due to me being sold a car that wasn't road legal and couldn't refurbish alloys properly.
Everything carried out efficiently
I had no issues with my service experience
because when we arrived my sons car had just failed an m.o.t., and he was upset , the young lady who attended us put him at ease saying we can sort your problem out leave it with us and we will phone when ready,
Dealt with on time and telephoned when ready
I would have rated as 5 stars had it not been the case that when I arrived to collect car it had not been cleaned as expected. Fortunately I was not in a hurry so could wait until cleaning was done.
Satnav was clearly removed or knocked off windscreen and then put back incorrectly In spite of front brake pads being replaced at the service the car is still reporting that they need replacing.
Wasn't offered the chance of a courtesy car but also didn't ask
waiting time was long for a service
Whilst there was clear evidence of there having been a fault on my car, no fault was found which leaves me wondering when or if the problem will arise again.
Great customer service.
Asked for a call back on three occasions. Still waiting. Car was sent onto another garage in an incomplete state. I am therefore finding it hard to determine who was responsible for the damage to the car. Asked about service package, email never sent
Just in for a while you wait MOT... friendly staff, finished on time.
The car had not been cleaned when I arrived to collect it which delayed me around 40minutes.This is the 3rd time this problem has occurred.
All staff that I came into contact with were excellent
I refer to my complaint, which has still not been resolved. If I wanted a service like this, I would have gone to Joe Bloggs down the road ! As per my complaint, I still don't know whether my car has been serviced or not.
Work carried out quickly and efficiently
The feeling of knowing my car is in safe hands
My car was picked up early and dropped back promptly
After waiting so long. There needs to be proper service procedures, that when a car is booked in, the service is done ASAP where the car is booked in by a parent that has a school run to do.
Would have given 5 but really would have appreciated a courtesy car
Centre is good but they've had my car in 3 times in 6 months and it still has the same problem.
Service was prompt, professional and courteous
All work done ok shame you don't include a valet as a nice free add on
Good experience all round
For the visit in question I received great customer service. Prompt, polite and courteous.
although they don't officialy open 'till 8am, they always let me drop down a few mins early :) thanks chris!
Service receptionist was not welcoming or particularly well-informed on technical details.
Great team, very friendly and professional
Good service from BMW at Chelmsford. Will buy next car from them.
Abbie Paton was extremely helpful with my car. She was enthusiastic and any issue more than happy to help. She went above and beyond !
I have utilised Cooper Chelmsford for servicing requirements for some 15 years now and throughout that time have experienced a consistently high standard of service care from the dealership.
The technician could not have been more friendly and helpful but was not able to solve my problem
Almost always no availability for collection and return of vehicle after service.
they made us feel very welcome and helpful
Nothing more to say
Informative staff. Good customer care, in contact regularly with updates.
I didn't think the checking in and out system worked very well - being passed to 3 different receptionists. It was good to provide a valet and wash but the rear internal support was removed - not sure why? and not replaced just left in the boot.
Fast and efficient service from Abbie Patton made the whole experience very simple and enjoyable.
Cooper Chelmsford have always given me the type of service I expected from BMW. I am completely satisfied with my experience with them
The customer service was excellent as was the thorough investigative work carried out by the technicians.
Well managed and efficient service
smooth service experience
After my last recent service which dealt with the front and rear brake pads, I subsequently put my car in for the MOT and it failed as there was "missing locking wheel nuts" . which can only have occurred whilst at your Service Centre! .. NOT HAPPY!!
Again it's to do with the road tax that wasn't done for my car, I guess you all know the consequences of not taxing a car for over a week.
Abbie was exceptional. Unfortunately, not all of the work could be completed because parts weren't available but I've been kept informed of when they would arrive and my car has already been booked in for the repairs to be completed.
I love it it's so nice to drive
Everything was carried out efficiantly and understanding - could not have been better
Overall experience left me with a feeling of being valued as a customer
As above, no apology was received from Craig , although James did send a nice video
Because I was completely satisfied.
Easy and straightforward
All ways treated with great respect
Excellent service from James and Emma at Cooper BMW Chelmsford
Great experience everyone was so helpful