Loading...

ABOUT US COOPER CHELMSFORD.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Glen Berry

Head Of Business

Andrew Knighton

Used Car Sales Manager

Robert Newstead

New Car Retail Manager

Jeremy Allen

Used Car Retail Manager

Fraser Gray

Used Car Retail Manager

Matthew Hartwell

Aftersales Manager

Martin Ambrose

Parts Manager

Tony Burke

Local Business Development Manager

Dawn Readings

Reception Manager

Jessica Hollidge

Receptionist

Abigail Copeland

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have no idea what was done; a warning light was showing and isn't now, so I have to assume that whatever was faulty was identified and rectified, but I cannot know for sure.

Service

The information on the visual inspection was recorded wrong, my brake pads have got fatter from my last service and now one week after my service I have a warning light saying I need an Inspection!

Service

It's the centre I've always used. Wait times for the service department has improved. Sales department fantastic.

Service

The staff are very helpful and knowledgeable, and the dealership is very conveniently located to my home which is a further bonus.

Service

As always great service from start to finish

Service

Everything was very good indeed from my first visit to the repair being completed. The only slight blemish was that there was a delay in the return of our hire car due to a miscommunication.

Service

helpful friendly and kept me posted

Service

Customer Service very friendly

Service

I have been a loyal customer for many years with few issues over that time. A helpful and efficient service is provided.

Service

Paint looks to be of acceptable standard.

Service

When I collected the car, the tyre pressure warning alert was still showing, meaning that the tyres has not been checked during the service, quite a serious omission in my book. Also a oil change and service message now show.

Service

I had a M-Performance exhaust in the boot and I was hoping they would fit it but they didn't seem know much about them.

Service

Perfect

Service

Quick service done efficiently

Service

Very satisfied, the staff were extremely helpful and friendly and everything went very smoothly.

Service

straightforward process

Service

Good service to be dropped off and picked up at the station as well as being kept updated on your car service

Service

Polite representative who also sorted out problem with taxi to dealership.

Service

Highly professional. Clear explanation given as to problem with the car and I was kept informed throughout of progress with repair

Service

Really like the pick and drop service especially the very pleasant driver

Service

Completely satisfied with the service at Coopers, from booking the car in to collecting it 7days later, I was kept informed daily on how the works were progressing in finding and resolving the problem. Great Job!

Service

I have 2 bmw that are serviced there, I like the attention to detail with the video, also my son has a BMW Z4 which failed an mot at halfords with lights, they took it in the same day fixed the light so he could get his mot, he learnt a lesson

Service

Coopers collected the car when they said they would, they serviced the car as quoted and then returned the car valeted. Couldn't have asked for more. The health check video was excellent as well.

Service

A warning indicator appeared in my dashboard whilst driving to work. I took the car directly to the dealership, who arranged for someone to take me to work and then fixed my car the same day. Great service.

Service

Everything was completed as promised

Service

Welcomed by staff who then directed me to a service rep. Email with a video from the technician. Car clean when picked up.

Service

Service was excellent

Service

The whole experience is outstanding.

Service

Prompt, efficient and friendly service.

Service

I was greeted at the door and my name was already listed as someone with a service booking. This meant there were no unnecessary delays in processing me

Service

Because I am completely satisfied and appreciate the professional and efficient way in which I am treated

Service

Had no problems delivering or collecting the car with both Cooper service people. However a minor observation is that it would have been better if the person taking the car in was the same person returning it. Holidays and illness allowing.

Service

Service completed quickly Video of underside of car useful Kept informed by dedicated staff Car clean

Service

They were ok, but only just.

Service

Problem resolved with no fuss.

Service

I have complete confidence in the BMW service technicians, and I love the little videos showing the car being examined.

Service

Responsive and a good service received

Service

From reception to hand-back all went very smoothly.

Service

Cat air condition not working after service

Service

Excellent customer service

Service

- Requested 3 new tyres, charged for 3, only 1 fitted - when I noticed they fitted remaining 2 same day - apology from service rep, but not manager - On previous service, had booked courtesy car, but on arrival one was not available - had to rebook

Service

All the issues raised were looked at and resolved where possible without issue.

Service

Excellent, I couldn't have been looked after any better, Laura is a credit to BMW. I tell everyone how you are looked after at Coopers. Well done.

Service

Cost of service was higher than the max service cost quoted on the phone when booking

Service

Friendly & reassuring at all times. Cooper Chelmsford went above and beyond for my case, especially Livvy Butler who kept me updated at every stage. Particulary impressed that i was able to collect my car at 07:30 so my working day was not disrupted

Service

Booked in for an oil service & air con system refresh, service carried out but due to unavailable parts the air con system will have to be rescheduled. Meaning another visit and time wasted.

Service

Verbal and email requests ignored. No evidence given to me providing proof that the condenser damage was caused by a stone. It is BMW's responsibility to prove that the condenser is stone damaged otherwise it should be replaced under warranty.

Service

Laura has assisted me on a couple of occasions and every time her levels of customer care exceed my expectations. She is always helpful and very pleasant mannered. A pleasure to speak with.

Service

Excellent customer service from both the telephone booking to in the dealership.

Service

The car was picked up from my house and returned later, great service

Service

Excellent all round. Laura kept me fully aware and informed about everything.

Service

Everything done quickly

Service

Great.

Service

Dealt with on time and telephoned when ready

Service

because when we arrived my sons car had just failed an m.o.t., and he was upset , the young lady who attended us put him at ease saying we can sort your problem out leave it with us and we will phone when ready,

Service

Everything carried out efficiently

Service

I had no issues with my service experience

Service

I would have rated as 5 stars had it not been the case that when I arrived to collect car it had not been cleaned as expected. Fortunately I was not in a hurry so could wait until cleaning was done.

Service

Wasn't offered the chance of a courtesy car but also didn't ask

Service

Cooper BMWs customer service is laughable. After months of arguing they finally conceded they had not met service standard due to me being sold a car that wasn't road legal and couldn't refurbish alloys properly.

Service

Satnav was clearly removed or knocked off windscreen and then put back incorrectly In spite of front brake pads being replaced at the service the car is still reporting that they need replacing.

Service

waiting time was long for a service

Service

Whilst there was clear evidence of there having been a fault on my car, no fault was found which leaves me wondering when or if the problem will arise again.

Service

Great customer service.

Service

Asked for a call back on three occasions. Still waiting. Car was sent onto another garage in an incomplete state. I am therefore finding it hard to determine who was responsible for the damage to the car. Asked about service package, email never sent

Service

Just in for a while you wait MOT... friendly staff, finished on time.

Service

I refer to my complaint, which has still not been resolved. If I wanted a service like this, I would have gone to Joe Bloggs down the road ! As per my complaint, I still don't know whether my car has been serviced or not.

Service

The car had not been cleaned when I arrived to collect it which delayed me around 40minutes.This is the 3rd time this problem has occurred.

Service

All staff that I came into contact with were excellent

Service

Work carried out quickly and efficiently

Service

The feeling of knowing my car is in safe hands

Service

After waiting so long. There needs to be proper service procedures, that when a car is booked in, the service is done ASAP where the car is booked in by a parent that has a school run to do.

Service

My car was picked up early and dropped back promptly

Service

Would have given 5 but really would have appreciated a courtesy car

Service

Centre is good but they've had my car in 3 times in 6 months and it still has the same problem.

Service

Service was prompt, professional and courteous

Service

All work done ok shame you don't include a valet as a nice free add on

Service

Good experience all round

Service

For the visit in question I received great customer service. Prompt, polite and courteous.

Service

although they don't officialy open 'till 8am, they always let me drop down a few mins early :) thanks chris!

Service

Service receptionist was not welcoming or particularly well-informed on technical details.

Service

Great team, very friendly and professional

Service

Henry Bullard was fantastic. He did not pressure us, listened to what we wanted and made sure he kept us updated

Sales

Was made easy, was helped find a car that met my needs but was available when I wanted it.

Sales

The sale man (Mr Justin Brown) made my journey from the 1st minute very comfortable and enjoyable, we felt he was not only a saleman BMW but was like a friend who was really warmly welcoming and honestly because and his manners we decided to purchase

Sales

Happy

Sales

Amanda & Emma were great, they recognised that I needed to change my car quickly and made it so simple for me to do.

Sales

Car was delivered early exactly as ordered and we were constantly informed of progress

Sales

Expert knowledge on all aspects of car and Motobility scheme. First class sales executive.

Sales

Staff very freindly and helpfull, a few polish marks left on the car and a couple of marks on the interior from the protective coverings.

Sales

I love it it's so nice to drive

Sales

Everything was carried out efficiantly and understanding - could not have been better

Sales

Overall experience left me with a feeling of being valued as a customer

Sales

Absolutely swift!